Frequently Asked Questions

You have got questions, here are some answers!

We have put together all the answers to the questions you have most frequently asked us.
We hope you find everything you need.

I wish to place an order

How to find an article on the site?

1. At the very top of the site is the "Search..." field where you can type in keywords according to :

. The name of the product (Longue Vie for example)

. The product subtitle (e.g. Skin Care Cream)

. an expression found in the product texts (lightening action for example)

Combine several criteria such as "Dry skin" or "lightening action" for a more precise result.

2. You can use our categories and subcategories directly to search for your item.

3. Still can't find your item? Don't hesitate to contact us by email at

How do I place an order online?

Place your order on our site, in a few clicks, it's very simple

1. Search for the item of your choice on the site (see how to find an item on the site)

2. Consult the product sheet for more information and to know the availability (see stocks and delivery time)

3. Choose the item you wish to purchase by clicking on "Add to cart".

4. Once your products are in the basket, click on the button " Validate my basket ".

How to know the availability ?

The availability of stocks is indicated on each product sheet, under the button "Add to cart".


The item is currently available in our warehouse.


the article is no longer available, it may be in the process of being restocked, please contact us.

Guinot's average order preparation time is 1 to 2 business days. It is possible that a product is not in stock at the time you place your order and that this delay is longer. Do not hesitate to contact our customer service in case of doubt.

Please note that our delivery times are indicated in working days. Our team can only process orders during our business hours. Orders placed after 3pm are usually processed the next morning and orders placed on the weekend (Saturday and Sunday) can only be processed on Monday morning.

What payment methods are available?

Guinot proposes you only this mode of payment:

- Credit card (Carte Bleue, Visa, Mastercard)


The payment by bank card is entirely protected thanks to the system of payment on line of our banking partner STRIPE.

Your banking data circulate on the Internet network only in encrypted form, i.e. they are coded in such a way as to make them totally unreadable.

More information on the 3-D Secure in our GTC.

We accept Visa, MasterCard, American Express and Carte Bleue. 

You must indicate :

. Your credit card number

. The date of validity

. The visual cryptogram which corresponds to the last 3 or 4 digits located on the back of your card.

What delivery methods are available?

Guinot proposes you the standard mode of delivery via the following partner:

- CHRONOPOST - 08 25 31 13 11 -

According to the stock and the dimensions of the parcels which compose your order, a mode of delivery will be proposed to you. (more info under the heading "DELIVERY" in our GTCs)

You will be able to follow your order thanks to the tracking number which will be sent to you by email as soon as it is shipped.

Can I have it delivered to another address?

When shopping on Guinot you have the possibility to modify the delivery address on the shopping cart page, just before confirming your order.

Click on the button "add a delivery address" in the box "Delivery address".

At any time, you can also change your details in the "My Account" section. In the "My Addresses" box.

If you decide to change the delivery address after having placed your order and its payment online, you will not be able to change it on the site. We invite you to contact our customer service by email or telephone to change your current delivery address.

Do you deliver abroad or in the DOM-TOM ?

We do not deliver in Europe and internationally.

Orders for Metropolitan France, Monaco, Corsica can be made directly online.

Customers wishing to have their order delivered to other countries outside of France are invited to contact us.

Do you have stores?

Guinot is above all professional care methods exclusively available in Beauty Salon where you can test our products in the best conditions while being advised by our qualified beauticians. 

The Guinot Beauty Salon is the reference for professional face and body care and long-lasting hair removal.

All the articles in the Institute are available on our online store. However, some items are sold exclusively in Beauty Salon.